1. Return window
You have 14 days from the date of delivery to notify us of a return. Products must be returned in their original, unopened, tamper-sealed condition, including any humidor packaging, cellophane, or seals.
2. Non-returnable items
- Opened tobacco, cigars, e-liquids, pouches or pods.
- Bespoke or specially-ordered items.
- Gift cards.
3. How to return
Write to returns@tabacora.com with your order reference.
We reply within one working day with a return authorisation and address.
Repack the product in its original condition and ship with a tracked carrier.
4. Return shipping
For change-of-mind returns, the customer pays return shipping. For a faulty, damaged or misdescribed product, Tabacora refunds return shipping in full on receipt of proof.
5. Refunds
Refunds are issued to the original payment method within 5 working days of the returned parcel arriving at our Warsaw warehouse. Original outbound shipping is refunded only where the return is due to our error.
5. Faulty products
If a product arrives faulty or not as described, please write to hello@tabacora.com within 7 days of delivery with photos. We will replace, refund or credit at your preference.